For return of on-line purchases, you are required to obtain an RMA number from our customer service department.

You may return any unopened merchandise (except Skincare, Haircare, and Makeup items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping charges. We do not offer refunds on Skincare, Haircare, or Makeup items due to health and safety reasons.

Any shipping cost you incur to return the product to us will not be refunded. Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

We require the following information to process your return. (If this information is not included, we will be unable to process your return.)

  • RMA number
  • Full name and address
  • Phone number
  • E-mail address
  • Packing slip
  • Original Order Confirmation Number
  • Your reason for returning the merchandise

    Please return the merchandise to:

    House of Coalesce
    Keizersgracht 520h
    1017 EK Amsterdam
    The Netherlands

    All returns must be shipped back to HouseOfCoalesce.com using a trackable courier.

    Any package that has not been received by HouseOfCoalesce.com and tracking information cannot be provided, will be the sole responsibility of the shipper.

    **Please allow up to 14 business days to process your return or exchange.

    If your package is returned to HouseOfCoalesce.com marked as “refused”, “unclaimed”, or “undeliverable”, and you would like to have it re-shipped, we will unfortunately need to charge a $6.95 re-shipping fee.

    Cancel Your Order

    Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact our customer service department.